TERMS AND CONDITIONS
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Terms and Conditions

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

 

Check-In: 15:00
Check-Out: 12:00

 

Property and Cancellation Policies :
Rates are inclusive of 10% service charge and prevailing government taxes
– A valid credit card is required to guarantee the reservation
– Reservations must be cancelled or modified 3 days prior to arrival day to avoid a 50% cancellation fee for non- promotional rates.
– On booking of non-refundable promotional rate plans, you will be charged in full for this pre-paid rate. Please note that no refunds (room rate or tax) can be given for cancellation. Cancellation will result in forfeiture of 100% of the reservation. Changes of dates will be charged an amendment fee of RM40 nett.
– Full reservation charged for No-Show.
– Management reserves the right to amend the Terms and Conditions without prior notice

 

Terms and Conditions

 

• A security deposit of RM100 per booking is required upon check in.
• Child below 6-year-old stay for free using existing bed. No breakfast included.
• Only registered guests are allowed in hotel rooms. All visitors must leave hotel premises by 11pm.
• Minimum age requirement for check in is 18 years old.
• No pets and no service animals are allowed at the hotel.

 

Reservation and Payment Policy

  • Rates are quoted in Ringgit Malaysia (MYR) inclusive of 10% service charge and 6% government tax.
  • Rooms can accommodate up to a maximum of the following combinations based on the room types. Breakfast inclusive rates shall be applied based on the number of adults allowed per room type.
  • Please note that children age 12 and older are charged the adult rate. Please include them in the number entered in the no of adults box.
  • Child below 3 years old stays for free when sharing existing bedding with the adults excluding breakfast. Children age 4 to 12 years is subject to child breakfast rate.
  • Extra bed is chargeable at RM60.00nett per unit per night NOT inclusive of any meals, on request basis and subject to availability.
  • Bedding type is subject to request and availability upon check in.
  • The official check in time is 1400hours and check out time is 1200 hours.
  • In the event of any request for guaranteed early check in, a full day charge is applicable as the room will be blocked from the day before.
  • Late checkout is on request basis and subject to availability. A half day room charge is applicable for the late check out until 1800 hours. Rooms occupied beyond 1800hours are charged at full day rate of the day of departure.
  • Hotel reserves the rights to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that reservation contain or resulted from a mistake or error.

Cancellation / Refund Policy

  • No shows or cancellation less than 72 hours (3 Days) prior to arrival date will result in a non-refundable policy.
  • Cancellations made more than 72 hours (3 days) prior to arrival date is refundable on payment made for the room booking.
  • You are required to complete and submit the cancellation form.
  • Should you wish to change an existing reservation, you are required to cancel the existing booking and proceed to create a new reservation. You may visit our website at http://g5hotel.com.my.my/.
  • Specific terms & conditions are applicable for group bookings, confined to 10 rooms and above. Please contact the required hotels for more information.
  • We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under circumstances where it appears that the reservations contain or resulted from a mistake or error.
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